Frequently Asked Questions
IT Support Dubai – Your Trusted Technology Partner
What services does IT Support Dubai provide?
We offer complete IT solutions for businesses, including managed IT support, network setup, cloud solutions, cybersecurity, data backup, and annual maintenance contracts (AMC). We also provide CCTV installation, access control, and IT infrastructure setup for offices in Dubai and across the UAE.
Do you provide on-site IT support in Dubai?
Yes, we provide both on-site and remote IT support. Our technicians can visit your office anywhere in Dubai for network issues, hardware troubleshooting, and system maintenance.
What is an IT AMC (Annual Maintenance Contract)?
An IT AMC is a yearly support plan that covers regular maintenance, troubleshooting, and unlimited technical assistance for your business systems. It ensures zero downtime, priority service, and fixed annual costs with no hidden charges.
Can you help with Microsoft 365 and Google Workspace setup?
Absolutely. Our experts handle Microsoft 365 and Google Workspace configuration, email migration, and user management — ensuring a smooth, secure transition for your business operations.
Do you offer 24/7 IT support?
Yes. We provide round-the-clock support for clients with active AMC or managed service agreements. For urgent issues, our team is available anytime via phone, email, or WhatsApp.
How fast is your response time?
Our typical response time is within 30–60 minutes for Dubai-based clients. Remote issues are often resolved instantly through our helpdesk team.
Frequently Asked Questions
At IT Support Dubai, we understand that businesses often have questions about our services, support process, and IT maintenance contracts. Our FAQ section is designed to provide clear answers about how we work, what’s included in our IT solutions, and how we help keep your systems secure and running 24/7.
Can you support small businesses and startups?
Yes. We specialize in affordable IT solutions for small and medium businesses. Our flexible packages make professional IT support accessible to all types of companies in Dubai.
Do you provide CCTV and access control installation?
Yes. Along with IT services, we provide CCTV camera installation, access control systems, intercoms, and network cabling — fully integrated with your IT infrastructure.
How can I request IT support or a quotation?
You can contact us through:
📞 +971- 52 717 9317
📧 sales@itsupportdubai.net
Why choose IT Support Dubai?
Certified and experienced IT engineers
Fast response and on-site support anywhere in Dubai
Transparent pricing and customized service packages
Proven reliability with 24/7 availability
What is included in your IT AMC package?
Our IT AMC (Annual Maintenance Contract) covers unlimited remote and on-site support, regular preventive maintenance, system health monitoring, software updates, and hardware troubleshooting.
We also include network checks, data backup reviews, and security audits to keep your systems running efficiently all year round.
How often do you perform maintenance visits under AMC?
We conduct monthly or quarterly preventive visits depending on the size of your company and contract type. Emergency visits are available anytime at no extra charge for active AMC clients.
